Your Starting Point for 4M Support
A Help Center should provide clear, task-focused guidance for common account and trading questions. For 4M users, the knowledge base can organize information around account access, identity verification, trading products, asset transfers, security, and troubleshooting.
Account and KYC Guides
Account articles can explain registration, login, credential security, identity verification, and common KYC questions. Users should always follow the current KYC instructions and provide information accurately.
Spot Trading Guides
Spot-trading documentation can cover market and limit orders, trading pairs, order history, fees, and basic risk considerations. New users should understand how an order works before submitting a transaction.
Futures Trading Guides
Futures documentation should explain leverage, margin modes, funding, liquidation, order types, position management, and the risks of derivatives. The 4M Risk Disclosure should be treated as a core reference for users considering high-leverage products.
Copy Trading Guides
4M currently offers Copy Trading. Educational content can explain how users select traders, configure copy settings, manage exposure, and understand that historical performance does not eliminate trading risk.
Deposits and Withdrawals
Transfer guides should explain asset selection, network selection, deposit addresses, withdrawal addresses, minimums, confirmations, and common failure scenarios. Users should verify the destination address and blockchain network before confirming a transfer.
Security and Troubleshooting
The Help Center should include security practices, two-factor authentication, suspicious-activity guidance, login problems, and support escalation. Users should never provide passwords, private keys, recovery phrases, or authentication codes to support agents.
FAQs and Support
A strong knowledge base should answer high-frequency questions first and provide a clear path to submit a support request when self-service information is insufficient.
Important Notice
Help content should be updated whenever products, interfaces, fees, API specifications, or policies change. Users should rely on the latest official 4M documentation for current instructions.